Returns & Refunds Policy – EmbroDesign

At EmbroDesign.com, we are dedicated to offering high-quality digital embroidery designs to support your creativity. Due to the digital nature of our products, we have outlined the following Returns & Refunds Policy:

1. Digital Products

All sales of digital embroidery designs are final. Once your purchase is complete and the download link is provided, access to the digital product is granted, and we are unable to process returns or refunds.

2. Order Verification

Please review your order carefully before finalizing your purchase. Make sure the designs are compatible with your embroidery machine and software. For questions regarding specific designs, contact us at [email protected] before completing your purchase.

3. Defective or Incorrect Files

If you receive a defective file or an incorrect design, contact us within 7 days of purchase. Include your order details and a description of the issue. We will investigate and, if confirmed, provide a corrected file or an alternative design.

4. Customer Support

Our support team is here to assist with any issues or questions about your purchase or design usage. Don’t hesitate to reach out for assistance.

5. Policy Changes

EmbroDesign.com may update this Returns & Refunds Policy at any time. Any modifications will be posted here with an updated “Last Modified” date.

6. Contact Information

For questions regarding our Returns & Refunds Policy, please contact us:

• Email: [email protected]
• Phone: (501) 261-4133
• Address: 323 Clinton Street, Scottsville, NY 14546, United States